Terms of Service

1. Accounts

You must provide accurate information when creating an account and are responsible for safeguarding your credentials and API keys. You are responsible for all activity that occurs under your account. Notify us promptly at security@loopllama.ai if you suspect unauthorized use. You must be at least 16 years old and able to form a binding contract to use the Services.

2. Acceptable use

You agree not to use the Services to:

• Violate any law or infringe the rights of others.
• Generate or distribute malware, spam, or content that is unlawful, harmful, or deceptive.
• Attempt to gain unauthorized access to the Services, other accounts, or our infrastructure.
• Reverse engineer, resell, or circumvent usage limits or billing mechanisms.
• Use the Services in a way that degrades performance for other customers or disrupts the platform.

3. Your content

You retain all rights to the inputs you submit and the outputs your workflows generate (“Customer Content”). You grant us a limited license to process Customer Content solely to operate and provide the Services. We do not use Customer Content to train models. You are responsible for ensuring you have the rights necessary to submit your inputs and to use the resulting outputs.

4. Plans, fees, and billing

Paid plans are billed according to the pricing on our pricing page, including usage-based charges metered per workflow step. Fees are non-refundable except as required by law. We may change pricing on a prospective basis with reasonable notice. You are responsible for any applicable taxes. Overdue accounts may be suspended.

5. Third-party services

The Services integrate with third-party providers, including model providers and the connectors you choose to enable. Your use of those services is subject to their terms, and we are not responsible for their availability or conduct.

6. Service availability

We work to keep the Services available and publish operational status on our status page. Uptime commitments, if any, are set out in a separate service-level agreement. We may modify, suspend, or discontinue features with reasonable notice where practicable.

7. Intellectual property

The Services, including all software, documentation, and trademarks, are owned by LoopLlama or its licensors and are protected by intellectual property laws. These Terms grant you no rights to our IP except the limited right to use the Services as permitted here.

8. Confidentiality & data protection

Our handling of personal information is described in our Privacy Policy, and our security practices on our Security page. Where we process personal data on your behalf, our Data Processing Addendum applies.

9. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI-generated outputs may be inaccurate; you are responsible for reviewing outputs before relying on them.

10. Limitation of liability

To the maximum extent permitted by law, LoopLlama will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability arising out of or relating to these Terms will not exceed the amounts you paid us in the twelve months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold LoopLlama harmless from claims arising out of your Customer Content, your use of the Services, or your violation of these Terms or applicable law.

12. Termination

You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms or use the Services in a way that creates risk for us or other customers. Upon termination, your right to use the Services ends, and we will handle your data as described in our Privacy Policy.

13. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The courts located in San Francisco, California will have exclusive jurisdiction over any disputes, except where prohibited by applicable law.

14. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we'll update the date above and, where appropriate, notify you. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

15. Contact

Questions about these Terms? Email legal@loopllama.ai or reach us through our contact page.